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War with India: Call Centres 2004-01-17

Posted by clype in Money, Scotland.

The UK call centre industry has received a much-needed boost after a leading operator chose Scotland over India for a 2.8 million GBP expansion.

RHL, the contact centre business owned by entrepreneur and Rangers F.C. honorary chairman David Murray, will create 450 jobs through the move.

Half of those posts will come at a new operation in Clydebank while the rest will be generated from improving two existing centres in Glasgow.

The company, which has clients including BSkyB, ScottishPower and the Student Loans Company, said its decision to expand in Scotland came after a review of potential sites around the world, including several in India. Mr.Murray said:

'It is clear to me that where there is an opportunity to create a truly world class business in Scotland, such as RHL, we should do everything in our power to ensure we deliver it.

'In turn, the country and its people benefit through the jobs and related social improvements that such businesses create'.

Several UK companies, including BT and Axa, have set up call centres in India, at lower cost.

The Scottish jobs industry was dealt a blow earlier this week when Abbey National announced plans to close an Edinburgh office and transfer around 900 posts to Glasgow.

"Scotland beats India to new call centre", Ananova 2004-01-16 Fr 11:15



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